How long will it take to receive the item?
The time of receiving the goods = processing time + shipping time. The processing time is usually 1-5 days. The shipping time varies from country to country. For the shipping time of each country, please refer to our shipping policy.
Are toys shipped with care?
Of course, the product will come in discreet packaging with just your address information and the words "Toys" on it. If you want to change the remark, you can remark when placing the order or contact us by email.
How can I track my order?
After you place an order, we will send you an order confirmation email. After the goods are shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link does not work or cannot be opened, you can contact customer service. Please remember the email address you used when placing the order. If you do not receive an order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still cannot find it, you can contact customer service.
I already have a tracking number, where can I check the status of my package?
You can directly click on the logistics order number, and it can directly jump to the logistics page. Or you can check your package through this URL: https://www.17track.net/en
Is there a return guarantee?
Yes, but the premise is that the package is not opened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 30 days of receiving the goods.
